Open a ticket
Create a private support ticket and save the link. Replies from the admin will appear on the same private ticket page.
Open TicketSupport
We are here to help.
For wallet questions, download help or asset support, contact the Altbase Wallet support team.
Emailsupport@altbase.io
SafeNo phrase requests
ClearInclude OS and version
Add a coin
Submit a coin listing request for Altbase Wallet. The asset must trade with at least $1,000 volume, be listed on a market aggregator, and the project must publish a post in its own official ANN thread after the coin is added to Altbase Wallet.
Request ListingEmail support
Send your question to support@altbase.io. Include your operating system, wallet version and a clear description of the issue.
Contact SupportSecurity reminder
Altbase Wallet support will never ask for your backup phrase, private keys, password or remote access to your computer.
Read SecurityDownload help
Use the official download page and verify the hashsum before installing a release package.
Open DownloadsFAQ
Common questions about backups, anonymous wallet creation and local key storage are answered in the FAQ.
Read FAQ